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Last Updated: 18th April 2023

IAP Media Private Limited ("DigiBharat", "we", "us", or "our") is committed to protecting the privacy of our users. This Privacy Policy describes how we collect, use, disclose, and protect your personal information, when you use the DigiBharat App ("App"). DigiBharat is a product of IAP Media Private Limited.

By using the App, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not use or access our App.

 

Information We Collect:

We collect information from you when you:

1. Register as a user or volunteer (Digi Saathi);

2. Use the app to access Government welfare schemes and opportunities;

3. Submit grievances; and

4. Use the App's features, such as the user’s dashboard

The information we collect includes, but not limited to the following: 

1. Basic details, such as name, phone number, and contact details including address, email, phone number, etc;

2. Demographic information, such as age, gender and location;

3. Information related to your grievances or queries; and

4. Information related to your use of the App, including usage statistics, device information, and IP address.

 

How We Use Your Information

We use your information to:

1. Verify your identity through OTP verification;

2. Provide you access to Government welfare schemes and opportunities;

3. Connect you with Digi Saathis and other users for assistance and grievance redressal;

4. Improve and personalize our App and services;

5. Communicate with you, including providing updates, news and promotional materials; and

6. Comply with legal obligations and protect platform interests.

 

Information Sharing and Disclosure:

We may share your information with:

1. Registered users or entities, such as Digi Saathis and other users, to assist in resolving your queries and grievances.

2. Third-party service providers, who help us operate our App and provide services to you.

3. Law enforcement or Government agencies, if required by law or to protect our platform interests

We may sell or rent your personal information to third parties for marketing purposes.

 

Data Security:

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or loss. However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.

 

Data Retention:

We retain your personal information as long as it is necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

 

Changes to This Privacy Policy

We reserve the rights to update our Privacy Policy from time to time if required. We may notify you of any changes by posting the updated Privacy Policy on our App. Your continued use of our App after any changes constitutes your acceptance and ratification of the updated Privacy Policy.

 

Indemnification

By using the App, you agree to indemnify and hold harmless DigiBharat and IAP Media Private Limited, their officers, directors, employees and agents, from any and all claims or damages arising out of your use of the App, including but not limited to any claims made under any scheme or opportunity.

 

Contact Us

If you have any questions or concerns about this Privacy Policy, please feel free to contact us at:

IAP Media Private Limited,

513-514, Arista Business Space, 3, Sindhu Bhavan Marg,

Opp. HOF Showroom, Armieda, PRL Colony,

Bodakdev, Ahmedabad, Gujarat 380054.

Email: grievances@indiaactionproject.com

 

Children's Privacy

Our App is not intended for children under the age of 13 years, and we do not knowingly collect personal information from children under 13 years. If we become aware that a child under 13 years of age has provided us with personal information, we may take steps to delete such information from our records.

 

Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, such as the right to:

1. Access, correct, update, or delete your personal information;

2. Restrict or object to the processing of your personal information;

3. Withdraw consent for the processing of your personal information, where consent is the basis for processing; and

4. Request data portability.

To exercise your rights or make choices about your personal information, please free to contact us using the contact details provided herin above.

 

Third-Party Links

Our App may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices or the content of these third-party websites or services. We encourage you to review the privacy policies of any third-party websites or services you may access through our App.

 

International Data Transfers

We may transfer your personal information to countries outside your jurisdiction, including countries that may not provide the same level of data protection as your home country. By using our App, you consent to the transfer of your personal information to these countries. We may take reasonable steps to ensure that your personal information is treated securely and in accordance with this Privacy Policy.

 

Governing Law

This Privacy Policy and any disputes arising out of or in connection with it shall be governed by the laws of the Republic of India, without regard to its conflict of provisions of laws of other jurisdictions.

 

Dispute Resolution

Any disputes arising out of or relating to this Privacy Policy shall be resolved through amicable negotiations between the parties. If the parties are unable to reach an agreement, they shall submit the dispute to binding arbitration in accordance with the Arbitration and Conciliation Act, 1996, or any subsequent amendments thereto. The venue of arbitration shall be Ahmedabad, Gujarat, India.

 

Severability

If any provision of this Privacy Policy is deemed invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

 

No Waiver

Our failure to enforce any right or provision of this Privacy Policy shall not constitute a waiver of such right or provision.

 

Contacting Us

If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please feel free to contact us using the contact details provided herein above. We may respond to your inquiries within a reasonable time.

Language

This Privacy Policy has been written in English. In case of any inconsistency or conflict between the English version and any translated versions, the English version shall prevail.

 

Data Protection Officer

We have appointed a Data Protection Officer (DPO) to oversee our data protection efforts and ensure compliance with applicable data protection laws and regulations. If you have any questions or concerns regarding our data protection practices or this Privacy Policy, you may contact our DPO at contact@indiaactionproject.com.

 

Notices and Communications

We may provide notices or communications to you regarding this Privacy Policy or our privacy practices through electronic means, such as emails, in-app notifications, or by posting them on our App. You agree to receive such notices and communications electronically.

 

Changes to Your Personal Information

It is your responsibility to ensure that the personal information you provide to us is accurate, complete, and up-to-date. You can update your personal information by contacting us or, if applicable, through your account settings in the App. We may require additional documentation to verify the changes requested.

 

Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 7 days of becoming aware of the breach, in accordance with applicable data protection laws and regulations.

 

Limitation of Liability

To the maximum extent permitted by applicable law, DigiBharat and IAP Media Private Limited shall not be liable for any direct, indirect, incidental, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of or in connection with your use of the App or this Privacy Policy, even if we have been advised of the possibility of such damages.

 

Acceptance of Privacy Policy

By using the App, you acknowledge and agree that you have read, understood, and accepted the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use or access our App. Your continued use of the App following any changes to this Privacy Policy constitutes your acceptance of the updated Privacy Policy.

 

Data Anonymization and Aggregation

We may use your personal information to create aggregated or anonymized data, which does not identify you or any other individual. We may use, disclose, or sell such aggregated or anonymized data for various purposes, such as research, analysis, and improving our App and services. This aggregated or anonymized data is not considered personal information and is not subject to this Privacy Policy.

 

Privacy Policy Updates

We reserve the right to update or modify this Privacy Policy at any time without prior notice. When we update this Privacy Policy, we will revise the "Last Updated" date at the beginning of this document. Your continued use of our App following the posting of any changes to this Privacy Policy signifies your acceptance of those changes. We encourage you to periodically review this Privacy Policy to stay informed about our privacy practices.

 

Rights to Opt-Out:

You have the right to opt-out of receiving marketing communications from us. To do so, you can follow the unsubscribe instructions included in the marketing communication or contact us using the contact details provided herein above.

 

Cookie Policy

Our App may use cookies and other tracking technologies to enhance your user experience, improve the App, and analyze user activities. For more information about our use of cookies and other tracking technologies, please see our Cookie Policy or contact us using the contact details provided herein above.

 

Consent to Electronic Communications

By providing your email address or phone number, you consent to receive electronic communications from us, including but not limited to emails, text messages, and in-app notifications, regarding your account, our services, and any updates or changes to this Privacy Policy.

 

Questions and Feedback

We welcome your questions, comments, and feedback regarding this Privacy Policy. If you have any concerns or suggestions, please do not hesitate to contact us using the contact details provided herein above.

 

Third-Party Service Providers

We may engage third-party service providers to assist us in providing the App and our services. These third-party service providers may have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use your information for any other purpose.

 

Cross-Border Data Transfers

Your personal information may be transferred to, processed, and maintained on servers or databases located outside your country of residence. By using our App, you consent to the cross-border transfer, processing, and storage of your personal information as described in this Privacy Policy.

 

Assignment

We may assign our rights and obligations under this Privacy Policy to any affiliate or in connection with a merger, acquisition, or sale of assets, or by operation of law or otherwise.

 

Force Majeure

We shall not be liable for any failure to perform our obligations under this Privacy Policy due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, civil unrest, labor disputes, strikes, or Government actions.

 

Non-Discrimination

We will not discriminate against you for exercising any of your rights under this Privacy Policy, including but not limited to denying you access to our App, charging you different prices for our services, or providing you with a different level of service.

 

Compliance with Laws

We will comply with all applicable laws, regulations, and guidelines in collecting, using, and disclosing your personal information. We will cooperate with any lawful requests from law enforcement, regulatory authorities, or other government agencies regarding your personal information herein.

 

No Third-Party Beneficiaries

Except as expressly provided in this Privacy Policy, nothing herein shall create or confer any rights, benefits, or remedies on any person other than you and us. If you have any questions or concerns about this Privacy Policy or our privacy practices, please do not hesitate to contact us using the contact details provided above.

 

Privacy Impact Assessments

We may conduct Privacy Impact Assessments (PIAs) to evaluate the potential risks and impacts of our data processing activities on the protection of personal information. We will take appropriate measures to mitigate any identified risks and ensure compliance with applicable data protection laws and regulations.

 

Training and Awareness

We provide regular training and awareness programs for our employees and contractors to ensure that they understand and comply with our Privacy Policy, data protection laws, and regulations. This training helps ensure that our personnel are knowledgeable about our privacy practices and are equipped to handle personal information securely and responsibly.

 

Data Minimization

We adhere to the principle of data minimization by only collecting and processing the minimum amount of personal information necessary for the purposes outlined in this Privacy Policy. We regularly review and update our data collection and processing practices to ensure compliance with the data minimization principle.

 

Privacy by Design and Default

We are committed to implementing privacy by design and default principles in the development and improvement of our App and services. This means that we take privacy considerations into account at the earliest stages of our projects and design our systems and processes to protect personal information by default.

 

Accountability and Record-Keeping

We maintain records of our data processing activities, including the categories of personal information processed, the purposes of processing, and any data recipients, as required by applicable data protection laws and regulations. We also demonstrate our accountability by regularly reviewing and updating our privacy practices, conducting internal audits, and maintaining documentation related to our privacy compliance efforts.

 

Notification of Changes to Privacy Policy

If we make any material changes to this Privacy Policy, we will notify you by email, in-app notification, or by posting a notice on our App, as appropriate. We encourage you to periodically review this Privacy Policy to stay informed about our privacy practices.

 

Entire Agreement

This Privacy Policy, together with any documents or policies incorporated herein by reference, constitutes the entire agreement between you and us regarding the subject matter hereof (this Privacy Policy) and supersedes any prior or contemporaneous agreements or understandings, whether written or oral, with respect to such subject matter.

 

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