Last Updated: 18th April 2023
Information We Collect:
We collect information from you when you:
Register as a user or volunteer (Digi Saathi);
Use the app to access Government welfare schemes and opportunities;
Submit grievances; and
Use the App's features, such as the user’s dashboard
The information we collect includes, but not limited to the following:
Basic details, such as name, phone number, and contact details including address, email, phone number, etc;
Demographic information, such as age, gender and location;
Information related to your grievances or queries; and
Information related to your use of the App, including usage statistics, device information, and IP address.
How We Use Your Information
We use your information to:
Verify your identity through OTP verification;
Provide you access to Government welfare schemes and opportunities;
Connect you with Digi Saathis and other users for assistance and grievance redressal;
Improve and personalize our App and services;
Communicate with you, including providing updates, news and promotional materials; and
Comply with legal obligations and protect platform interests.
Information Sharing and Disclosure:
We may share your information with:
Registered users or entities, such as Digi Saathis and other users, to assist in resolving your queries and grievances.
Third-party service providers, who help us operate our App and provide services to you.
Law enforcement or Government agencies, if required by law or to protect our platform interests
We may sell or rent your personal information to third parties for marketing purposes.
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or loss. However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.
We retain your personal information as long as it is necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
By using the App, you agree to indemnify and hold harmless DigiBharat and IAP Media Private Limited, their officers, directors, employees and agents, from any and all claims or damages arising out of your use of the App, including but not limited to any claims made under any scheme or opportunity.
IAP Media Private Limited,
513-514, Arista Business Space, 3, Sindhu Bhavan Marg,
Opp. HOF Showroom, Armieda, PRL Colony,
Bodakdev, Ahmedabad, Gujarat 380054.
Our App is not intended for children under the age of 13 years, and we do not knowingly collect personal information from children under 13 years. If we become aware that a child under 13 years of age has provided us with personal information, we may take steps to delete such information from our records.
Your Rights and Choices
Depending on your jurisdiction, you may have certain rights regarding your personal information, such as the right to:
Access, correct, update, or delete your personal information;
Restrict or object to the processing of your personal information;
Withdraw consent for the processing of your personal information, where consent is the basis for processing; and
Request data portability.
To exercise your rights or make choices about your personal information, please free to contact us using the contact details provided herin above.
Our App may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices or the content of these third-party websites or services. We encourage you to review the privacy policies of any third-party websites or services you may access through our App.
International Data Transfers
Data Protection Officer
Notices and Communications
Changes to Your Personal Information
It is your responsibility to ensure that the personal information you provide to us is accurate, complete, and up-to-date. You can update your personal information by contacting us or, if applicable, through your account settings in the App. We may require additional documentation to verify the changes requested.
Data Breach Notification
In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 7 days of becoming aware of the breach, in accordance with applicable data protection laws and regulations.
Limitation of Liability
Data Anonymization and Aggregation
Rights to Opt-Out:
You have the right to opt-out of receiving marketing communications from us. To do so, you can follow the unsubscribe instructions included in the marketing communication or contact us using the contact details provided herein above.
Consent to Electronic Communications
Questions and Feedback
Third-Party Service Providers
We may engage third-party service providers to assist us in providing the App and our services. These third-party service providers may have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use your information for any other purpose.
Cross-Border Data Transfers
Compliance with Laws
We will comply with all applicable laws, regulations, and guidelines in collecting, using, and disclosing your personal information. We will cooperate with any lawful requests from law enforcement, regulatory authorities, or other government agencies regarding your personal information herein.
No Third-Party Beneficiaries
Privacy Impact Assessments
We may conduct Privacy Impact Assessments (PIAs) to evaluate the potential risks and impacts of our data processing activities on the protection of personal information. We will take appropriate measures to mitigate any identified risks and ensure compliance with applicable data protection laws and regulations.
Training and Awareness
Privacy by Design and Default
We are committed to implementing privacy by design and default principles in the development and improvement of our App and services. This means that we take privacy considerations into account at the earliest stages of our projects and design our systems and processes to protect personal information by default.
Accountability and Record-Keeping
We maintain records of our data processing activities, including the categories of personal information processed, the purposes of processing, and any data recipients, as required by applicable data protection laws and regulations. We also demonstrate our accountability by regularly reviewing and updating our privacy practices, conducting internal audits, and maintaining documentation related to our privacy compliance efforts.
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